Help Center

General Questions

What are your hours of operation?

The printing business is unlike any other and we try and meet our customers’ demands. You can ALWAYS place your order online 24/7/365 *Note* Our customer service representatives are available Monday – Friday (9am – 5pm) EST

I don't see what I want on the site!

If you are looking for a printing product, don’t worry, we print pretty much everything. If you find a product that isn’t listed on our website, please contact us and we will be able to help you further.

Does Boguna offer Broker / Trade accounts?

We absolutely do! Give us a call or email us and let’s partner up together. 

How can I receive a few samples?

Shoot us an email and we will try to accommodate you with samples. It really all depends on the product and whether we have samples of that product in stock. 

Can I place an order on the phone?

Unfortunately, we cannot process orders over the phone.

What shipping options do I have?

We ship UPS and Fedex depending on the product and which of our facilities the product is coming from.

Printing Technical

What is gang run printing?

Check out this Wikipedia article that will explain this process in great depth.

Digital vs. Offset Printing

Digital Printing is type of printing which uses digital imaging process that transfers the image directly onto plain paper immediately, without traditional offset rollers and plates.

Offset Printing is the most commonly used printing method, whereby the printed material does not receive the ink directly from the printing plate but from an intermediary cylinder called a blanket that receives the ink from the plate and transfers it to the paper.

What are the available coating types?

We have many different types of coating for your printed pieces.

UV Coating:A very slick, glossy coating.

Aqueous Coating:It is used to protect and enhance the printed piece. Aqueous coating is applied to all 100lb gloss book and 100lb gloss cover.

Silk Lamination:A dull matte film applied to one or both sides of a print product. Silk lamination give cards a luxurious smooth feel and may dull color and contrast slightly. Durable Silk lamination is tear and water resistant.

Gloss Lamination:A high gloss film applied to one or both sides of a print product. Gloss lamination is optically clear, durable and is scuff, tear and water resistant.

Satin Aqueous Coating:Our Satin AQ is a water-based aqueous coating that helps seal and protect the printed product and provides a luxurious, satin finish.

Suede:Soft to the touch, suede bestows a hint of luxury to brands. Suede products are printed with high quality equipment on 16pt card stock, then they are laminated on both sides with 1.5mil scuff resistant, soft velvet laminate, which give them a substantial thickness of 19pt.

Uncoated:There is no post print coating applied to the piece.

What kinds of paper do you use?

Our high quality papers include 14pt CS2 Cardstock, 16pt CS2 Cardstock, 100lb Gloss Text, 100lb Gloss Cover, 100lb Dull, 70lb Accent Opaque White, 100lb Linen cover, and 18pt CS1 Cardstock.

What are bleeds and do I need them?

Please see our Bleed help page by Clicking Here.

What are printer spreads?

Please see our printer spreads help page by Clicking Here.

Can I get a proof for my print job?

We do not offer printed proofs for gang run printing jobs. If you job absolutely requires a printing proof, please contact us.

What if it takes longer then your advertised turnaround time?

We strive for perfection and typically “hit the mark”, but sometimes things do happen that are out of our control. If it takes longer then the advertised turnaround time for your product to complete production then we will issue a credit of 10% of the printing charges, but it must be requested in writing within 10 business days from the estimated completion date. Under NO circumstances will we take responsibility for “lost promotion” time!

What type of presses/equipment do you use?

We use state of the art printing and bindery equipment. For a complete list, please contact a sales representative and they will be more then happy to give you a full disclosure of our equipment lineup.

Can I see pictures of your facilities/presses?

Unfortunately, our staff is very shy when they are in their element. For that reason, we do not show/disclose our secrets!

Ordering Process


This term is a myth. We do gang run printing on most products. Which means that once the production process begins, there is no turning back.

How do I know when my order has shipped/how do I get my tracking number?

When your order has shipped you will receive an email with your tracking number and your profile order history will also be updated.

I never received an email stating my order has shipped!

That’s because it may not have left the warehouse yet. Just log into your profile and go to your order history to check on the status of your order. If your project has been shipped you will be able to view your tracking information there also.

Can I place an order on the phone?

Unfortunately we cannot process orders over the phone.

Can I get a proof for my print job?

We do not offer printed proofs for gang run printing jobs. If you job absolutely requires a printing proof, please contact us.

What shipping options do I have?

We ship UPS and Fedex depending on the product and which of our facilities the product is coming from.

Print File Preparation

General File Prep

1. Files must be at least 300 dpi resolution
2. For rich black please use C:60% / M:40% / Y:40% / K:100%
3. CMYK Color Mode : If you do not send us CMYK artwork we will convert your files to CMYK and “color shifting” may occur!
4. Artwork should not contain any crop marks!
5. Keep anything you do not want cutoff at least 0.125″ away from all edges

How should I set up my bleed?

Please see our Bleed help page by Clicking Here.

How do I print black as a solid black (RICH BLACK)?

When you want to produce solid black, 100% black (K) will not result in a solid, saturated black. Instead, use Rich Black, as represented by C:60% / M:40% / Y:40% / K:100%.

What types of file formats are acceptable?

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png. We prefer that you send .PDF with embedded or outlined fonts. .PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

Do I need to send my fonts also?

No, you should flatten your image with outlined fonts before sending it to us (unless we are assisting with the design layout).

What color mode should my files be?

If you send us an RGB file, there is a strong chance that a color shift may occur and you may not be satisfied with your job. For printing, you should always start and finish your designs in CMYK color mode.

Can I put text over an image?

Be careful about using photographs for backgrounds. If you put text (any color) on top it can be very hard to read. So the secret is to lighten the photograph a lot–more than you may think is necessary. Use a photo editing program like Paint Shop Pro or Adobe PhotoDeluxe.

Will my printed piece look exactly like it does on my computer monitor?

There are some small differences. Scanners and digital cameras create images using combinations of just three colors: Red, Green and Blue (called “RGB”). These are the colors that computers use to display images on your screen. But printing presses print full color pictures using a different set of colors: Cyan (blue), Magenta (red), Yellow and Black (called “CMYK”). So at some stage your RGB file must be translated to CMYK in order to print it on a printing press. This is easily done using an image editing program like PhotoShop, PhotoDeluxe, or Corel PhotoPaint.

Caution: It’s Best If You do the RGB-to-CMYK Conversion of Your Images! You will have more control over the appearance of your printed piece if you convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, we do a standard-value conversion to CMYK, which may not be perfectly to your liking. We want you to be happy, so please, take the time to prepare your file properly. We cannot be responsible for sub-par results if you furnish low-res images or RGB images.

Be aware that it is possible to make colors in RGB that you can’t make with CMYK. They are said to be “out of the CMYK color gamut”. What happens is that the translator just gets as close as possible to the appearance of the original and that’s as good as it can be. It’s something that everyone in the industry puts up with. So it’s best to select any colors you use for fonts or other design elements in your layout using CMYK definitions instead of RGB.