Shipping policy
Last updated: August 11, 2026
Boguna works with multiple production, decoration, mailing, warehousing, and fulfillment facilities. Products in the same order may be produced and shipped separately from different locations.
1. Production Time and Transit Time Are Separate
A product’s stated turnaround generally refers to production time and does not include carrier transit time unless the product page or written quote expressly states otherwise.
Production time generally begins only after all required items have been received:
- Successful payment, approved credit terms, or required deposit
- Final product specifications and quantities
- Usable artwork and files
- Final proof approval, when required
- Mailing lists, route selections, postage, or other required mailing information
- Any required customer response, clarification, or authorization
Orders, files, or approvals received after an applicable daily cutoff may begin on the following business day.
Business days ordinarily exclude Saturdays, Sundays, federal holidays, carrier holidays, production-facility holidays, and days on which the applicable facility is closed.
2. Turnaround and Delivery Estimates
Turnaround times, ship dates, and delivery dates displayed on product pages, quotes, proofs, order pages, tracking systems, or carrier systems are estimates unless Boguna expressly agrees in writing to a guaranteed date.
An estimated “ships in” time is not the same as an estimated delivery date. Carrier transit begins after the package is physically accepted by the carrier.
Rush production and expedited shipping are separate services. Purchasing expedited carrier service does not automatically shorten production time.
3. Delayed Shipment
Boguna intends to maintain a reasonable basis for advertised production and shipment estimates.
If Boguna learns that an order cannot ship within an expressly promised shipment period or another period required by applicable law, Boguna may:
- Provide a revised shipment estimate and request the customer’s consent to the delay
- Offer a reasonable alternative
- Cancel and promptly refund the unshipped portion
Where applicable law gives the customer the right to reject a delay and receive a refund, that right will be honored.
4. Multiple and Split Shipments
An order may arrive in multiple packages or shipments. Separate tracking numbers may be issued. One package arriving before another does not by itself mean the remaining package is lost.
Boguna may fulfill an order in partial shipments when commercially reasonable. If an unfulfilled portion is canceled, Boguna will refund the amount paid for that canceled portion.
5. Shipping Charges and Free Shipping
Shipping charges are based on the product, package, destination, carrier, service level, dimensions, weight, quantity, and applicable offer.
Free-shipping promotions may be limited by product, location, carrier, service level, membership, quantity, package dimensions, shipping zone, or other disclosed conditions.
Unless expressly stated otherwise, free shipping means standard shipping selected by Boguna and does not include rush production, expedited transit, international shipping, special handling, residential surcharges, address correction, lift-gate service, inside delivery, appointment delivery, storage, or redelivery.
6. Customer Shipping Address
The customer is responsible for providing a complete and accurate shipping address, including company name, suite, unit, floor, gate, department, recipient, and attention information where applicable.
Address changes are not effective until confirmed by Boguna. Boguna cannot guarantee that an address can be changed after production or fulfillment begins.
Additional carrier charges, return fees, address-correction fees, storage fees, or reshipping costs caused by an incomplete or incorrect customer-provided address may be charged after authorization or may be required before reshipment.
7. Tracking and Delivery Scans
Tracking information is provided when available. Carrier tracking may take time to update after a label is created or after a package changes facilities.
Risk of loss ordinarily passes to the customer upon documented delivery to the approved shipping address, except where applicable law or a separate written business agreement provides otherwise.
Customers should provide a secure delivery location and retrieve packages promptly. Boguna is not responsible for theft, weather exposure, or damage occurring after documented delivery, although Boguna may assist with available carrier documentation.
8. Lost, Missing, or Stalled Shipments
A package is not automatically considered lost merely because tracking is delayed or temporarily stalled. Carrier investigation periods and claim requirements vary.
Customers should notify Boguna promptly when tracking shows an unexplained delay, incorrect delivery, or nonreceipt.
Boguna may require address confirmation, carrier investigation, photographs, a signed statement, police report, or other reasonable documentation.
For a verified lost shipment, Boguna may replace the affected products, refund the affected undelivered portion, or provide another remedy required by law.
9. Shipping Damage
Shipping damage should be reported within seven calendar days after delivery. Customers must retain the product and packaging and provide photographs of:
- The damaged product
- The exterior package
- The interior packaging
- The shipping label
Verified damage may be resolved through replacement, reprint, repair where appropriate, partial refund, full refund, or another reasonable remedy under the Returns, Refunds & Reprint Policy.
10. Customer Deadlines and Events
Customers ordering for an event, installation, mailing, promotion, campaign, opening, trade show, or other fixed date should allow sufficient time for proofing, revisions, production, transit, and possible carrier delay.
A customer’s stated “need-by” date is not a guaranteed delivery date unless Boguna expressly accepts it as guaranteed in writing.
To the fullest extent permitted by law, Boguna is not responsible for event expenses, installation labor, removal costs, advertising costs, postage, lost opportunities, lost profits, or other indirect losses caused by a production or shipment delay.
11. Postal and Direct-Mail Delivery
USPS acceptance, route counts, individual-recipient delivery, forwarding, undeliverable mail, and final delivery timing are controlled by USPS.
Boguna does not guarantee that every mailpiece will be delivered or delivered on a specific day.
Postage and mailing-service fees may become nonrefundable after they have been committed to USPS or another mailing provider.
12. International Shipments
International customers are responsible for customs duties, import taxes, brokerage fees, local delivery charges, and other destination-country costs unless expressly included in a written quote.
International transit and customs-clearance estimates are not guaranteed. Boguna is not responsible for customs delays, inspections, seizures, or restrictions resulting from customer-supplied content or the destination country’s laws.
The customer is responsible for confirming that the product may lawfully be imported and used in the destination country.
13. Customer Pickup and Freight Delivery
Pickup, dock delivery, pallet delivery, lift-gate service, inside delivery, and appointment delivery must be expressly arranged when applicable.
The customer is responsible for having appropriate personnel, access, equipment, and space available to receive freight.
Redelivery, detention, storage, limited-access, lift-gate, inside-delivery, or other carrier charges resulting from unavailable access or inaccurate delivery information may be passed through to the customer when permitted and properly authorized.
14. Events Outside Boguna’s Control
Severe weather, natural disasters, labor disruptions, carrier interruptions, material shortages, government actions, utility failures, cyberattacks, equipment failures, supplier delays, and widespread platform outages may extend production or transit time.
When such an event materially affects an order, Boguna may provide a revised schedule, offer a reasonable alternative, or cancel and refund the unfulfilled portion.
15. Contact
Shipping questions should be sent to info@boguna.com with the order number.
Phone: (888) 679-7237